Refund policy

Return and Refund Policy

Last updated: September 13, 2026

This policy applies to purchases made from Vivonu. It does not limit any rights that cannot legally be excluded.

Standard returns

Unopened, unused, and factory-sealed products may be returned within 30 days after delivery. Contact Vivonu before sending any return. Items sent without prior return authorization may not be accepted.

Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect. Original shipping charges are not refundable under the standard return policy. Approved refunds are issued to the original payment method after the return is received and inspected.

Damaged, defective, or incorrect orders

Contact us promptly after delivery and provide the order number and clear photographs of the product and shipping package. If we confirm an error or covered defect, Vivonu will provide an appropriate replacement or refund and will cover reasonable return shipping when a return is required.

Non-returnable items

Opened or used supplements cannot be returned under the standard return policy for health and safety reasons.

How to request a return

For return requests, refunds, damaged orders, and subscription-related questions:

Vivonu Customer Support

Email: support@vivonuofficial.online

Phone: (213) 921-6302

Support hours: Monday–Friday, 9:00 a.m.–5:00 p.m. Pacific Time.