Privacy Policy

Last updated: October 24, 2026

Vivonu (“Vivonu,” “we,” “us,” or “our”) operates this online store and provides related products, customer support, and services (collectively, the “Services”).

Our store is powered by Shopify, which enables us to provide these Services.

This Privacy Policy describes how personal information is collected, used, processed, and disclosed when you visit our website, place an order, subscribe to recurring deliveries, or communicate with us.

By accessing our Services, you acknowledge this Privacy Policy.

1. Information We Collect

Depending on how you interact with our Services, we may collect:

Contact information: Your name, email address, phone number, billing address, and shipping address.

Order information: Products purchased, quantities, order history, transaction amounts, returns, refunds, and delivery details.

Payment information: Payment method information and transaction details processed through Shopify and our payment service providers.

Subscription information: Subscription selections, renewal frequency, recurring billing details, order quantities, and cancellation or account-management preferences.

Account information: Customer account details, login credentials, preferences, and associated order history.

Device and usage data: IP address, browser type, device identifiers, website interactions, pages viewed, and other information collected using cookies or similar technologies.

Communications: Information you provide when contacting our customer support team or responding to customer communications.

2. How Information Is Collected

We collect information directly from you when you place orders, create accounts, subscribe to products, or contact us.

Certain information is collected automatically through website technologies, including cookies, pixels, and analytics tools.

We may also receive relevant information from service providers, payment processors, advertising partners, and other third parties involved in delivering our Services.

3. How We Use Your Information

We may use your information to:

• Process payments and fulfill purchases.

• Arrange shipping and provide order updates.

• Manage recurring subscriptions and renewal payments.

• Respond to customer support requests.

• Process eligible returns, replacements, and refunds.

• Improve our website, products, and shopping experience.

• Analyze website performance and customer interactions.

• Send promotional communications, subject to applicable consent and opt-out requirements.

• Display relevant advertisements on our website or third-party platforms.

• Detect fraud, protect our services, and comply with legal requirements.

4. Subscription Billing and Management

When you purchase a Vivonu subscription, we process information necessary to administer recurring deliveries and payments.

This may include your contact information, shipping address, selected products and quantities, recurring billing schedule, subscription status, and payment authorization information.

We may share information with subscription management and payment service providers to operate your subscription.

You may manage your subscription through the customer account tools available on our website or contact support@vivonuofficial.online for assistance.

5. Cookies, Analytics, and Advertising

Our website may use cookies, pixels, and similar technologies to operate the storefront, remember preferences, measure site performance, and support advertising.

We may use analytics and advertising providers to understand interactions with our website, measure campaign performance, and deliver relevant advertisements.

Depending on your location and the technologies involved, certain disclosures to advertising partners may be considered “sharing,” “sale,” or processing for targeted advertising under applicable privacy laws.

Where applicable, you can exercise your opt-out rights through our Your Privacy Choices page:

/pages/data-sharing-opt-out

You may also adjust available browser or privacy settings.

Where required by applicable law, we honor recognized Global Privacy Control signals.

6. How We Share Personal Information

We may disclose personal information to:

Shopify: To host and operate our online store and support checkout and commerce services.

Payment processors: To securely process payments, refunds, and subscription renewals.

Fulfillment and shipping providers: To prepare, ship, track, and deliver orders.

Subscription service providers: To administer recurring orders, billing arrangements, and subscription management.

Analytics and marketing partners: To measure marketing performance and support advertising activities.

Customer support and technology providers: To operate business systems and assist customers.

Legal or regulatory authorities: When required by law or necessary to protect legal rights and prevent fraud.

We may also disclose information in connection with a business reorganization or when you authorize or direct us to do so.

7. Shopify and Third-Party Services

Our storefront is powered by Shopify.

Shopify processes personal information as part of providing its commerce platform and may process certain information for its own purposes as described in its privacy documentation.

You can learn more about Shopify's privacy practices at:

https://www.shopify.com/legal/privacy/app-users

You may also access Shopify's privacy portal at:

https://privacy.shopify.com/en

Third-party services and websites may have their own privacy policies. We encourage you to review those policies before providing information directly to third parties.

8. Marketing Communications

With applicable permission, we may send promotional emails, product announcements, special offers, and other marketing communications.

You can unsubscribe from promotional emails using the unsubscribe link provided in those communications.

Even if you opt out of marketing, we may continue sending essential transactional messages, including order confirmations, shipping notices, and subscription-related communications.

9. Data Retention

We retain personal information for as long as reasonably necessary to operate our business, provide the Services, maintain transaction records, resolve disputes, prevent fraud, and comply with applicable legal obligations.

Retention periods depend on the type of information and the purposes for which it was collected.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards to help protect personal information.

However, no online transmission or storage system is completely secure, and absolute security cannot be guaranteed.

Please avoid submitting sensitive financial or medical information through unsecured customer support channels.

11. Your Privacy Rights

Depending on your jurisdiction, you may have rights to:

• Request access to personal information we hold about you.

• Request correction of inaccurate information.

• Request deletion of eligible personal information.

• Request a portable copy of certain information.

• Opt out of certain targeted advertising or data-sharing practices.

• Withdraw consent where processing is based on consent.

• Appeal decisions concerning privacy rights where applicable law provides that right.

These rights may be subject to legal limitations and exceptions.

To exercise a privacy right, contact support@vivonuofficial.online.

We may need to verify your identity before fulfilling your request.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

12. Children’s Privacy

Our products and Services are intended for adults.

We do not knowingly collect personal information directly from children under the age of majority for purposes of providing our Services.

If you believe a child has provided personal information to us, please contact us so that we can review and address the request as required by applicable law.

13. International Data Transfers

Your personal information may be processed or stored in countries outside your jurisdiction, including the United States.

Where required by applicable law, international transfers will be supported by appropriate legal safeguards.

14. Changes to This Policy

We may update this Privacy Policy to reflect changes in our operations, technology, legal requirements, or data-handling practices.

Updated versions will be published on our website with a revised effective date.

Where required, we will provide additional notice.

15. Contact Us

For privacy questions, data-access requests, complaints, or other concerns, contact:

Vivonu Privacy & Customer Support

Email: support@vivonuofficial.online

Phone: (213) 921-6302